Value
|
Definition
|
Possible Resolution
|
$0
|
Operation completed successfully
|
|
$1
|
General failure
|
Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
|
$2
|
Unable to communicate - No access to the communication port
|
Unplug the interface for at least 10 seconds and then re-plug interface.
Try connecting the interface to a different port socket.
|
$3
|
File/disk error while accessing LogTag® information within a file.
|
Use disk validation and repair tools, like scandisk or chkdsk, to attempt to repair the issue.
Obtain and install a newer version of the software. If problem persists please contact support for further assistance.
|
$4
|
Unable to communicate - No Response from LogTag®
|
See separate description above. If unsuccessful, replace or return to distributor
|
$5
|
Unable to communicate - Communication Port not responding
|
Check that an interface is connected, if not disable the usage of the port in the Options.
Uninstall the port and then restart the computer.
If using a converter, like a USB-RS232 cable, try using a LogTag® USB interface cradle.
|
$6
|
Memory allocation error
|
Software has run out of RAM to operate successfully.
Close some applications that are currently running. Increase the physical amount of RAM in computer.
|
$7
|
Invalid parameter in communication
|
An internal error. Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
|
$8
|
The hardware and/or operating system of the system accessing the library method does not support the system requirements of the library.
|
Check that the system meets minimum requirements of the software. Update IE from Microsoft.
|
$9
|
Password required but not supplied
|
Software was unable to gain secure access to the LogTag®. Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
|
$A
|
Data format error - please upgrade software
|
Upgrade your software.
|
$B
|
Unsupported product - please update software
|
$C
|
Unsupported file - please update software
|
$D
|
LogTag®version error - please update software
|
$E
|
Communications protocol error - please upgrade software
|
$F
|
LogTag®configuration error - not supported or incorrect
|
Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
This error may require the unit to be returned for repair.
|
$10
|
The software failed to perform the operation because the user cancelled the operation before it was completed.
|
Try again.
Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
|
$11
|
An internal error has occurred.
|
Close all copies of the software and/or restart computer.
Obtain and install a newer version of the software.
If problem persists please contact support for further assistance.
|
$12
|
LogTag® Trip Usage limit exceeded
|
Return unit to distributor
|
$13
|
Unable to communicate - Communication Port unsupported or Modem Port
|
Plug the interface cradle into a different communication port on the computer.
Contact your IT support to investigate and resolve hardware conflicts on this communication port.
|
$14
|
User Server cannot establish TCP connection
|
Check TCP/IP network support is installed and enabled.
Check there is an active network connection, which is able to communicate/connect to the reset of the network.
Contact your administrator to check TCP/IP connections and settings.
|
$15
|
User Server cannot connect to locked user account
|
Contact your administrator to grant access to your account.
|
$16
|
Internal error code indicating that a component of the software is out of date.
|
Obtain and install the latest version of the software. If problem persists please contact your distributor.
|
$17
|
The software is unable to successfully connect to the LogTag® User Server software.
|
Obtain and install the latest version of the software. If problem persists, contact your administrator to update the copy of LogTag® User Server.
|